Frequently Asked Questions What is your commission and what does it include? Our commission depends on size, quality and condition of the estate. We pay all sale-related expenses and provide the marketing ability, trained staff, people skills, problem solving experience and knowledge of fair market value to insure a successful sale. Why can't I have my own sale? You can, yet we have experience with advertising, crowd control, and fair market value. When an individual conducts a sale, less desirable items are priced too high to sell and the valuable items sell too cheaply. Too late one realizes what a difficult process it is. What should I throw away and what should I keep? Please don't throw anything away without talking to us first. There is a buyer for almost everything. What are some of the things you sell? We have researched, valued and sold everything from estate jewelry to antique farm machinery, regional fine art to automobiles, cowboy spurs to 17th century books, Victorian furniture to mid-century modern decor, Texas pottery to Lalique glass, usable household items to the contents of storage units. We know our merchandise and our market. What if I only have a few things I want to sell? We can offer several options. For example: combining several small estates into one, brokering individual valuable pieces to collectors or auction houses or internet sales such as Ebay. How and when will payment be made? You will receive a detailed accounting and a business check for your portion within fourteen (14) days of the sale. How do I know I can place my trust in you? We are a service oriented business. We rely on referrals from satisfied clients and will be happy to provide you with references. What do you do with the things that do not sell? Prior to the sale, we consult with the family regarding their wishes for donating any unsold items. A tax deductible receipt will be provided. What do I need to do to help? We do all the work. Please just decide what you wish to keep before we sign the agreement. Do you allow individuals to come in early to buy? It is our policy not to sell before the public sale. It is important that all our customers have equal purchasing opportunity. However, we may have a private sale at the request of the client or when items are too delicate or valuable for a public sale. How will you organize, display and protect my property? We work with experienced, talented staff to display your merchandise to best advantage creating an attractive 'buying atmosphere'. Several staff members patrol the house and out buildings the days of the sale. Security is provided for small valuables such as quality jewelry and firearms. How do you promote the sale? We advertise in several area newspapers. We email flyers with color photos, descriptions and maps to our extensive data base of repeat customers. We also post flyers and make personal calls. What about clean up after the estate sale? Our goal is to sell it to the walls leaving the premises broom clean. If there is excessive trash we can arrange to have it removed at a very reasonable cost to you. We do not dispose of hazardous materials, non-working appliances or non-running automobiles. How do you know so much about the estate sale business? Our staff has over 50 years combined experience in retail sales, the antique business, estate sales and personal property liquidation in the San Antonio and Texas Hill Country area. Estate sales are a full time business for us. We know our merchandise and our market through experience and research. Should we need assistance in appraising an item, we call on our associates who are experts in their fields. |
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